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Review of recommended Virtual PA in Peterborough

Job Date
(Approx):
4th December 2017

Summary:

Olu and her team look after our over-spill of calls, ensuring that there is always someone at the end of the phone. 

Comments:

Olu is a consummate professional and maintains the highest levels of customer care that I have ever experienced in a service provider. 

From the outset, she ensured that herself and her team were completely on-par with the type of calls that our business receives and has captured the entire essence of the business as if she were an employee.

She is always on hand for any emergency aspects and delivers 100% of the time; I feel reassured and confident that all our client calls are in the safest of hands.

Her service provides us with a valuable resource that we simply could not do without. 

Should anyone require the services of a Virtual PA, then please get in touch with Olu as she is by far the best in the area.

Review of work in

Job Date
(Approx):
1st December 2017

Summary:

Olu had helped the public works authority of Qatar (Ashghal) to strategise and implement a fully fledged, multi-channel Customer Relationship Managment Programme including a state of the art 24/7 contact centre, lead the design and build of the contact centre, defined our customer services corporate strategy and lead the recruitment drive for our customer services operations.

Comments:

Throughout the lifetime of our customer relationship management programme, myself and my team have found Olu to be a fantastic consultancy professional with high integrity, honesty and capability.

Olu is a master of her craft, a powerful leader and visionary who is able to lobby people to achieve objectives while perfectly managing teams and stakeholders. Olu delivered on her promises and left us with an efficient working solution and a world class operation to be proud of, which placed us amongst the best in class government organisations.

I highly recommend Olu as a CRM and customer services consultancy services provider and programme manager.

Review of recommended virtual pa in Stevenage

Job Date
(Approx):
9th October 2017

Summary:

I hired Olu to help lead a transformation program of our Customer Experience teams. This included customer service, financial crime and digital payments. 

Olu evaluated our work and identified opportunities for improvement, ultimately delivering a roadmap of change. Olu then supported the management team through executing that change resulting in significant cost savings (high six figures). 

Comments:

Olu was a diligent, thoughtful and effective consultant. She has deep expertise in the contact centre arena and not only understood our requirements but helped us flesh out areas for improvement that we had not identified yet. We extended her contract well beyond the original timeline based on the quality of her work. 

Safe Local Services enquiries@safelocalservices.com 0800 014 1832 5 Flag Business Exchange, Vicarage Farm Road, Peterborough, Cambs, PE1 5TX http://www.safelocalservices.com/images/scaffolding/header-logo.png