Reviews of File Genie

Ben was punctual, polite and very knowledgeable on his trade.

Out of the blue my printer stopped working and gave an error code. After quite a lot of Googling it transpired that the fault was quite complicated to fix (or so it seemed to me) so I rang Ben and he was, as I've found before, brilliant. His advice was down to earth and simple. He advised that it, as it was 9 years old and had cost me £70-£80 ish, it would cost me more to repair it than to replace it.

Then I asked for his recommendations and he freely gave more advice including one particular supplier. And my goodness he was right. 

The printer I chose was at various prices from £65 (at a well-known store) up to £129 (at an extremely well-known online retailer). Needless to say I have ordered my new printer at the cheaper price and pick it in a couple of days time.

Ben is not 10/10, he is 100/10.

Great service once again from Ben. Data copied off of old laptop and copied on to new one. In addition, he provided over the phone support to help get MS Teams working and a few other bits. My husband gets frustrated with computers and Ben delivered this support to him in an impressively calm and patient way!

If you require any tech assistance, look no further than Ben - highly recommended.

Ben was faultless, he was professional, friendly, informative and extremely accommodating when I took him my son's PC for repair. The cost was also far less than I was expecting. Ben definitely knows his stuff and I wouldn't hesitate to use him again, a genuinely nice guy.

Ben was friendly, informative and helpful. The agreed work was performed in an efficient quick manner.

The turnaround for the work was very prompt, and exactly what I asked to be carried out.

Very impressed.

Completed repairs to a non-working computer, in a speedy and professional way. Completely satisfied with his work, and would recommend Ben to anyone.

Ben is an all round great guy who is very knowledgeable and empathetic to the needs of his customers. His pricing is very good and service is second to none.

I would have no hesitation recommending Ben to anyone. In fact, before you think of getting rid of your old system think twice as Ben works wonders and makes things like brand new. Thank you Ben. 

Professional. Advice and suggestions freely given, particularly with regards with what might seem the blindingly obvious.

Excellent, friendly and highly professional service.  Ben Hemp was at pains to explain why the problem had arisen and the work he had undertaken to resolve the problem.  He also advised me on how to avoid similar problems arising in the future.

I would unhesitatingly remommend him to others for his professional service.      

On time, personable and friendly. Very confident when helping me with my computer issue, which put me at ease.

He certainly went the "extra mile" and I have no hesitation in recommending Ben. Well done.